TV & Streaming Help in Wausau
Get the television, remote and streaming apps working together.
Why people book this visit
Everything set up in one place
We handle the Wi-Fi, apps and accounts together, so you can spend the evening watching television instead of typing passwords with a remote control.
Confident with the remote
We show you how to switch between your everyday devices, so you're far less likely to get stuck on the wrong screen later.
What we can help with
- Smart TVs
- Roku
- Fire TV
- Apple TV
- Streaming apps
- Wi-Fi connection
- Remotes
- Accounts and sign-in
- TV inputs
- Basic troubleshooting
Every home is different — this is a guide, not a fixed checklist. Tell us what matters most and we'll focus there first.
A common situation
The TV works — but you can't find Netflix anymore.
Maybe someone pressed the wrong input. Maybe the Roku disconnected. Maybe the app quietly signed itself out.
We help get everything organized again and show you how to get back to what you watch.
This is a relatable example, not a specific customer's story.
What happens during your visit
- 1Tell us what you're trying to watch and what's happening instead.
- 2We connect the TV or streaming device to your Wi-Fi.
- 3We sign in to your streaming apps and accounts.
- 4We sort out the remote and the correct inputs.
- 5We show you how to get back to your shows.
What's included with every visit
- A clear flat price, explained before we start
- Unhurried, one-on-one help in your home
- A plain-English explanation of what changed
- Time to ask your questions before we go
This is a good fit if…
- Your streaming apps stopped working or signed you out
- You got a new TV, Roku, Fire TV or Apple TV
- You want the remote and inputs to finally make sense
Ready to book TV & Streaming Help?
Pick a time online in a couple of minutes, or call and talk to a friendly local person first.
Common questions
How much does TV & Streaming Help cost in Wausau?
TV & Streaming Help is a flat $99. In-home visits across our listed service areas are included in the flat service price — no separate travel charge. We'll always explain the price before we begin, and replacement parts, new equipment or hardware you ask us to purchase are not included in the service price. We’ll always explain any additional cost and get your approval before buying anything.
Can someone come to my house to help?
Yes. We primarily provide in-home technology help across Wausau, Schofield, Weston, Rothschild, Kronenwetter, Mosinee and Merrill. In-home visits across our listed service areas are included in the flat service price — no separate travel charge.
How long does the appointment take?
We plan for about 60 minutes. Some visits go quicker and some need a little longer — we'll let you know if anything changes.
How do I pay?
You can choose to pay after your appointment. No online prepayment is required to book. We accept Card, Cash, Check.