Wausau Tech Support Resource Center
Home Tech Problem Finder
Not sure what's wrong or who to call? Choose your device and symptom and we'll walk you through safe first steps and the right next move.
Choose the device that's giving you trouble. Each section covers common symptoms, a couple of safe first steps you can try yourself, and which service to book if the problem doesn't clear up.
Computer
It's running slow or freezing
Safe first steps:
- Restart the computer completely — this alone fixes a surprising number of slowdowns.
- Close browser tabs and programs you aren't using.
- Check how much free storage space is left; a nearly-full drive causes slowdowns.
If it's still slow after a restart, or the computer is more than five years old and struggling, book Everyday Tech Help and we'll take a proper look.
It won't turn on
Safe first steps:
- Confirm it's plugged in and the outlet works (try a lamp in the same outlet).
- Hold the power button for 10 seconds, then try again.
- If it's a laptop, try plugging in the charger for 15 minutes before powering on — the battery may be fully drained.
Still nothing? Book Everyday Tech Help so we can diagnose it in person.
I just got a new computer and need help setting it up
See our full New Computer Setup Center for a before-you-buy and setup-day checklist, or book Computer Setup and we'll do the whole thing for you.
Phone or Tablet
Apps keep crashing or it feels sluggish
Safe first steps:
- Restart the device — press and hold the power button for the restart option.
- Check for pending software updates in Settings.
- Close apps you aren't using that are running in the background.
Still acting up? Book Phone or Tablet Help.
I got a new phone or tablet
Check out our Phone & Tablet Help for Beginners quick-start checklist, or book Phone or Tablet Help to have it fully set up for you.
Printer
It shows 'offline' or won't print
This is one of the most common printer problems and it's covered step-by-step in our Printer Troubleshooting Center. If quick fixes don't resolve it, book Printer Help.
Wi-Fi or Internet
Internet is slow, or keeps dropping
Work through the decision tree in our Home Wi-Fi Help Center to figure out whether it's your equipment, your provider, or coverage in your home. If it needs a hands-on fix, book Wi-Fi Help.
TV or Streaming
Buffering, remote trouble, or can't sign in to an app
Our Smart TV & Streaming Help Center has a full decision tree for this. If you'd rather skip straight to a visit, book TV & Streaming Help.
Smart Home Devices
Alexa, Google Home, smart plugs, cameras or doorbells won't connect
Safe first steps:
- Confirm the device has power and its light is blinking in the pattern the manual describes for setup mode.
- Move it closer to your router temporarily while pairing.
- Make sure your phone's app is fully updated before pairing.
Still stuck? Book Smart Home Help. Note: this doesn't include electrical work or extensive hardwired installation.
Not sure which category fits, or dealing with more than one thing at once? Book Everyday Tech Help — it's our catch-all starting point and we'll sort it out together.
Ready for a Real Person to Take Care of This?
Everyday Tech Help is a flat $99.00 home visit, 60 minutes. A friendly local technician comes to you.
New customers can check if they qualify for $19.00 off their first visit (code FIXIT19) during booking.
Related Guides
Home Wi-Fi Help
Slow, dropping or confusing home Wi-Fi? Work through a simple decision tree to find out what's likely happening and what to try.
Printer Troubleshooting
Printer offline, out of ink, or refusing to connect? Work through the right checklist for what's actually happening.
Home Tech Cost Guide
See exactly what each visit costs, what's normally included, and what could change the price — before you ever pick up the phone.
Written and reviewed by the Wausau Tech Support team. Last reviewed September 21, 2026. This guide offers general, plain-language information — it is not professional cybersecurity, legal or financial advice. When in doubt about a specific situation, call us directly.