Resource Center
Free, plain-language guides and interactive checklists from Wausau Tech Support — written for real people, not tech experts. Use these to troubleshoot on your own, or book a home visit whenever you'd rather have a friendly local person take care of it.
Scam Warning-Sign Checker
Worried a call, pop-up, text or email might be a tech-support scam? Answer a few quick questions to find out what to do next.
Warning-Sign CheckerHome Tech Problem Finder
Not sure what's wrong or who to call? Choose your device and symptom and we'll walk you through safe first steps and the right next move.
Problem FinderHome Tech Cost Guide
See exactly what each visit costs, what's normally included, and what could change the price — before you ever pick up the phone.
Cost & Service ComparisonTech Help for Aging Parents
A compassionate checklist-based toolkit for adult children helping a parent stay safe, connected and confident with technology.
Family Tech ChecklistHome Wi-Fi Help
Slow, dropping or confusing home Wi-Fi? Work through a simple decision tree to find out what's likely happening and what to try.
Wi-Fi Decision TreePrinter Troubleshooting
Printer offline, out of ink, or refusing to connect? Work through the right checklist for what's actually happening.
Printer ChecklistNew Computer Setup
Buying or unboxing a new computer? Follow the before-you-buy and setup-day checklists so nothing important gets missed.
Setup ChecklistPhone & Tablet Help
New iPhone, Android phone or tablet? A friendly, step-by-step quick-start checklist covering the basics you'll actually use.
Quick-Start ChecklistPhoto & File Transfer Planner
Moving photos and files to a new device? Plan what you need to move and how, before you start.
Transfer PlannerSmart TV & Streaming Help
Buffering, remote trouble, or can't sign in to an app? Work through the right decision tree for smart TVs and streaming devices.
Streaming Decision Tree